Refund policy
RETURN AND REFUND POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, please contact us at turkmenmahabat@gmail.com.
Please do not send any product back without contacting us first. The return address and return instructions will be provided after your return request has been reviewed and approved.
Items returned without prior authorization may not be accepted.
RETURN SHIPPING
If you are returning an item because you changed your mind or ordered the wrong product, return shipping costs are the responsibility of the customer.
If the product is defective, damaged during delivery, or you received the wrong item, please contact us immediately. After reviewing the case, we will provide an appropriate solution, which may include a replacement, refund, or return instructions.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when you receive it.
If the product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at turkmenmahabat@gmail.com.
Please include your order number and clear photos or videos showing the issue. This helps us review the case quickly and arrange the appropriate solution.
NON-RETURNABLE ITEMS
Certain products may not be eligible for return, including:
- Customized or personalized products
- Products that have been used, damaged, altered, or modified after delivery
- Products returned without their original packaging where the packaging is necessary to verify the product condition
- Gift cards
- Products marked as final sale where permitted by applicable law
If you are unsure whether your item is eligible for return, please contact us before sending it back.
EXCHANGES
If you would like a different product, please contact us first.
In most cases, the fastest method is to return the eligible item and place a new order after the return has been approved.
ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible.
Orders can usually be cancelled only before they have been processed or shipped by our fulfillment partner.
Once an order has entered processing or has been shipped, cancellation may no longer be possible and the normal return process will apply.
REFUNDS
Once we receive and review your approved return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days for the refund to be processed after approval. Your bank or card provider may require additional time to post the refund to your account.
If more than 15 business days have passed after your refund was approved and you have not received it, please contact us at turkmenmahabat@gmail.com.
FULFILLMENT
Some BAYREX TOOLS orders may be fulfilled and shipped by third-party logistics or fulfillment partners. As a result, the return address may differ from the original shipping location.
Always contact us before returning an item so that we can provide the correct return instructions and address.
CONTACT
For return or refund questions, contact us at:
BAYREX TOOLS
Email: turkmenmahabat@gmail.com
United Arab Emirates