Returns & Refunds

Last updated: 6 September 2026

BAYREX TOOLS, operated by BAYREX Technical Services LLC, accepts return requests made within 14 days after delivery.

Return eligibility

For a change-of-mind return, the item must be unused, undamaged, complete and in its original packaging. Proof of purchase is required. Contact us before sending anything back; unauthorised returns may not be accepted.

Damaged, defective or incorrect items

Inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us promptly through the Contact page, WhatsApp at +971 50 126 7521, or turkmenmahabat@gmail.com. Include your order number and clear photos or video. Depending on the case, we may provide replacement parts, a replacement item, return instructions or a refund.

Return shipping

For approved change-of-mind returns, the customer is responsible for return shipping. If we confirm an item is defective, damaged in transit or incorrect, BAYREX TOOLS will provide an appropriate solution. Original delivery charges are not refundable for change-of-mind returns.

Refunds

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method, normally within 10 business days. Your bank or payment provider may need additional time.